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Information Collected and How it is Used

Even though you do nothing during your visit to but browse or download information, we automatically collect and store the following information about your visit: The Internet Protocol Address and domain name used but not the email address.
  1. The Internet Protocol address is a numerical identifier assigned to your computer by your Internet Service Provider (ISP). We use the Internet Protocol Address to direct Internet traffic to you. The domain name is the name assigned to your Internet Service Provider:
  2. The type of browser( i.e. Internet Explorer, Netscape) and operating system (i.e. Windows98, Mac OS8) you used:
  3. The date and time you visited this site;
  4. The web pages or services you accessed at this site.

This information is automatically collected and stored for use in improving the content of our web services and in helping us understand how people are using our services. Hamilton County analyzes our web site logs to continually improve the quality and quantity of the materials available on our site. Our web site logs have no personal information (name, address, etc.) in them, and we make no attempt to link them with the any individuals that browse

If during your visit to, you participate in a survey or send an email, the following additional information will be collected:

  1. The email address and contents of the email;
  2. and Information volunteered in response to a survey.

The information collected is not limited to text characters and may include audio, video, and graphic information formats you send us.

We use your email to respond appropriately. This may include a direct response to you, to the issues, which you have identified, to make further improvements to our web site, or to forward your email to another agency for appropriate action. Survey information is used solely for the purpose designated.

Web site logs. These allow us to keep a count of the pages people visit so we will be able to improve our site and make it more navigable.

Personal Information and Choice

"Personal information" is information about a natural person that is readily identifiable to that specific individual. Personal information includes such things as an individual's name, address, and phone number. A domain name or Internet Protocol address is not considered personal information.

We collect no personal information about you unless you voluntarily participate in an activity that asks for information (i.e. sending an email or participating in a survey). If you choose not to participate in these activities, your choice will in no way effect your ability to use any other feature of

If personal information is requested on the web site or volunteered by the user, state law and the Federal Privacy Act of 1974 may protect it. However, this information is a public record once you provide it, and may be subject to public inspection and copying if not protected by federal or state law.

Users are cautioned that the collection of personal information requested from or volunteered by children (those under the age of 18) on-line or by email will be treated the same as information given by an adult, and may be subject to public access.
Public Disclosure

In the State of Tennessee, laws exist to ensure that government is open and that the public has a right to access appropriate records and information possessed by state government. At the same time, there are exceptions to the public’s right to access public records that serve various needs including the privacy of individuals. All information collected at this site becomes public records that may be subject to inspection and copying by the public, unless an exemption in the law exists.

In the event of a conflict between this Privacy Notice and the Public Records Act or other law governing the disclosure of records, the Public Records Act or other applicable law will control.
Access and Correction of Personal Information

You can review any personal information that we have collected about you. You may recommend changes to your personal information, if you believe it to be in error by submitting a written request that credibly shows the error. If you believe that your personal information is being used for a purpose other than what was intended when submitted, you may contact us. In all cases, we will take reasonable steps to verify your identity before granting access or making corrections. See the About Us section at the bottom of each web page.

The Department of Information Technology Services (ITS), as developer and manager of, has taken several steps to safeguard the integrity of its telecommunications and computing infrastructure, including but not limited to authentication, monitoring, auditing, and encryption. Security measures have been integrated into the design, implementation and day-to-day practices of the entire ITS operating environment as part of its continuing commitment to risk management.

This information should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided via ITS supported web sites.
Hamilton County Contact Information

To access your personally identifiable information we collect, if any, or request correction of factual errors in your personally identifiable information, contact the Information Technology Services (ITS):

Phone: (423) 209-6250
Fax: (423) 209-6251
Email Address:
Mailing Address:
Information Technology Services
115 E 7th Street
Chattanooga, TN 37402
(28 February, 2001)
Special thanks to Access Washington for cooperation in compiling this Privacy Notice.
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